Frequently Asked Questions

Yes, you can reuse Ice Pack XL. If you are a consumer and you receive Ice Pack XL with your parcel, you can wash the ice pack with fresh water and put it in the freezer. You can re-use it as much times as you like.

Our packaging is ideal for chilled and sensitive goods such as fresh fish, seafood, meat, ready meals, flowers, plants, and pharmaceutical items.

Yes, gel packs can be reused if the packaging remains intact. For single-use shipments, we also offer fully recyclable eco versions.

Yes. We offer multiple sustainable alternatives, including paper-based gel packs, recyclable cardboard insulation, and reusable polypropylene boxes.

Gel packs are soft and flexible, ideal for single-use. Hard ice packs are made of rigid plastic and are better suited for reuse in return logistics systems.

This depends on the type of packaging, cooling element, outside temperature and the contents. We provide customised advice based on your shipment duration and product type.

Yes. We offer phase change gel packs (PCM) that maintain temperatures as low as -20°C, ideal for frozen shipments without using dry ice.

Yes. We offer EPS alternatives such as the EcoCoolBox, Climaliner, and reusable polypropylene boxes – all designed to insulate and protect without bulky plastic foam.

Absolutely. Many of our solutions are designed for last-mile delivery without refrigerated vehicles. We offer lightweight, recyclable options ideal for e-commerce and subscription boxes.

We recommend a combination of insulated packaging (such as Polystyrene, EcoCoolBox or Recycold Climaliner) with IcePackXL or gel packs, depending on the route and duration.

Yes. Our heatpacks are non-toxic and commonly used to keep plants, reptiles and live fish at safe temperatures during cold weather.

Yes. We provide tailored advice based on your product, shipping time, temperature requirements and sustainability goals. Just contact our team for a custom solution.

Yes. We offer optional dataloggers to track temperature during transit. This is useful for sensitive goods and insurance validation.

Absorbent pads are used to soak up excess moisture, reduce bacterial growth, and keep products hygienic and visually appealing during transit.

Yes. Our packaging is tested and used by customers who ship premium products such as kaviar, requiring consistent temperatures under 2°C.

We combine product innovation, customer focus and deep cold chain expertise. We don’t just sell packaging — we help you find the right solution for your needs.

Yes. For closed-loop systems, we offer reusable boxes made of durable polypropylene, as well as hard ice packs that can be refrozen and reused.

Yes. We work with trusted partners to validate packaging performance using simulations and real-world tests tailored to your logistics scenario.

Just submerge it in water for a few minutes. It’s ready to freeze and use within 30 minutes — perfect for high-speed operations.

If it's a standard gel pack, dispose of it with household waste. If it’s the Eco version with kraft paper and minimal PE, you may dispose of it in the paper bin (check local guidelines).

No. The gel in our Eco and standard gel packs is non-toxic and safe. If accidentally ingested, it may cause mild discomfort — consult a doctor or vet as a precaution.

Don’t panic. Our gels are non-toxic and made with food-safe ingredients. Remove any remaining gel from the mouth and rinse. Contact a doctor or vet for further advice.

Yes. As long as the pack is undamaged, you can refreeze and reuse it multiple times. If punctured or leaking, discard safely.

Check the label. Many of our products use cardboard and paper insulation that can be recycled in standard paper waste. Gel packs should go in general waste unless labeled as recyclable.

This may happen if the cooling element has started to thaw. The product is still safe if it’s cold and properly sealed. Condensation is normal and not harmful.

Yes. Place the gel pack flat in your freezer for at least 24 hours before reuse. It can be used for cooling lunchboxes, groceries or picnics.

The outer layer is kraft paper with a thin PE seal. If your local recycling allows it, you may place it in paper waste. The inner gel is biodegradable.

Yes. Our gel packs are food-safe and can be placed directly with packaged or sealed food. Avoid direct contact with unwrapped items.

If a gel pack arrived punctured or leaking, dispose of it in general waste and clean the area with water. For replacements, please contact the sender.