Orders
Ordering from Inter Fresh Concepts is simple and flexible. Whether you’re a returning customer or just starting with us, we’re here to make the process smooth and reliable.
For new customers
We don’t offer direct online ordering for new customers. That’s because every solution we offer is tailored — and pricing depends on volume, configuration, and destination.
Interested in our packaging solutions?
Please contact us first to discuss your needs and request a quote.
We’ll advise you on the best options and set up your customer profile.
Please note: First-time customers are required to pay in advance.
Once a business relationship is established, we offer payment terms based on agreement.
For existing customers
Already a customer? You can place orders in two ways:
1. Via our customer portal
Log in to your personalised order environment via the website.
Here you can place orders based on your agreed pricing and packaging setup.
2. By email
Prefer email? That’s no problem.
Simply send your order to our sales team using your usual contact person or our general order inbox.
Requesting samples
We regularly receive sample requests, but we don’t send them out blindly.
Our approach is personal and collaborative: we first explore together what your product, logistics, and cooling requirements are.
We believe in targeted sampling, not free giveaways.
Too often, samples are requested without real intent. That doesn't match how we work. Our sample packs cost €30, covering preparation and shipping. If you place an order later, you’ll receive the €30 back as a discount on your invoice. This ensures we're both invested in finding the right packaging — not just sending out boxes.
Order confirmation
During working hours, we confirm receipt of every order within 2 hours. Once your order is scheduled for production, you’ll receive an official order confirmation. This way, you always know where your order stands.
Questions or changes?
Need to adjust your order? Have a question about delivery or lead times?
Our customer service team is here to help.
