Warranty & Product Support

At Inter Fresh Concepts, we stand behind the quality of our packaging solutions for temperature-sensitive goods. From ice packs and heatpacks to insulation materials, moisture absorbers and data loggers — our products are designed to perform reliably under demanding conditions.

What Our Warranty Covers

We offer a product warranty that covers manufacturing defects. This applies to all items we supply, including gel packs, heatpacks, and electronic devices like data loggers. For products with a shelf life, the warranty remains valid within the indicated expiry date.

What Is Not Covered

Our warranty does not cover damage resulting from misuse, incorrect storage, or improper application of the product.

How to Claim

If you suspect a defect, simply send us clear photos by email showing the issue. We’ll assess the situation quickly and fairly.

Our Promise

We don’t leave our customers with problems. If something goes wrong, we’ll send replacement products immediately to keep your operations running. After that, we’ll work with you to resolve the issue — whether through credit, return, or another suitable solution.

If you have any questions about a product or need assistance, don’t hesitate to reach out. We’re here to help.